Hi, I'm Tauri.

I work directly with customers every day. Questions, complaints, follow-ups, the message that needs an answer before lunch and the one that needs an answer that's careful. It's work I like, but it adds up.

A while ago I started using AI to take some of that weight off. Not to replace the conversations, but to help with the parts around them: the first draft, the polite version of what I actually want to say, the summary of a long email thread, the reply I've written a hundred times before.

What you'll find here

Real examples from my own working days. Each note starts with a situation I actually ran into, shows the exact prompt I used, and tells you what I changed in the answer before sending it. If something didn't work, I'll say so. Those are often the most useful notes.

I change names and details in every example, so no customer can ever be recognised.

Who it's for

Anyone whose day is full of people: you run a small shop or a one-person service, you work at a front desk, you handle support, or you're simply the person everyone forwards the tricky emails to.

How I use AI, and how I don't

• AI writes the first draft. I make the decisions.
• I never paste customers' personal or payment details into a chat.
• I don't let it promise anything I can't stand behind.
• If a situation needs a real human touch, it gets one, start to finish.

I use AI to help draft these notes too, which seems only fair. But the examples, the mistakes and the opinions are mine.

Tell me about your customers

If there's a situation you keep running into and want help with, write to me at hello@thepracticalprompt.com. I read everything, and the best questions become notes.